Console indexing outage

Thu, 25 Aug 2022 21:30:04 -0700

Aug 25, 21:30 PDT
Resolved - At this time the issue with Console Indexing service has been resolved.

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Aug 25, 21:28 PDT
Update - We are continuing to monitor for any further issues.

Aug 25, 16:25 PDT
Monitoring - We have resolved the console indexing service issue and now processing the backlog of events since the incident started. We are closely monitoring the service to ensure there are no further incidents.

Aug 25, 16:10 PDT
Update - We have resolved the console indexing service issue and now processing the backlog of events since the incident started. We are closely monitoring the service to ensure there are no further incidents.

Aug 25, 13:35 PDT
Update - We are continuing to work on a fix for this issue.

Aug 25, 13:33 PDT
Update - Sift is continuing to work on recovering our indexing service.

Aug 25, 11:30 PDT
Identified - Sift has identified an issue with our indexing service as of 7:30am Pacific. We are actively working on restoring the service. This only impacts console indexing - Explore and search, but does not impact any data ingestion or APIs. All score and decision pipelines are unaffected. Links to specific users in the Sift console & Review Queues are unaffected.