Delays in Asynchronous Event Ingestion

Wed, 20 May 2020 19:05:42 -0700

May 20, 19:05 PDT
Resolved - The incident has been resolved and there should be no more delays in processing. If you have any questions, please contact support@sift.com.

May 20, 17:40 PDT
Monitoring - The issue has been resolved, but we are still processing the backlog of events. We expect this to complete in approximately an hour.

May 20, 16:46 PDT
Identified - We are currently experiencing delays in ingesting asynchronous events. This includes any event that does not include the return_score or return_workflow=true parameter. Synchronous scoring and workflows are unaffected. No data has been lost and all events will be processed. A fix is in place and we are working to continue to reduce the delays.