Elevated Sync Scoring & Workflows Error Rates

Thu, 04 Jun 2020 18:20:59 -0700

Jun 4, 18:20 PDT
Resolved - This incident has been resolved. Please contact support@sift.com with any questions.

Jun 4, 18:01 PDT
Update - We are continuing to monitor for any further issues.

Jun 4, 18:01 PDT
Monitoring - A fix has been implemented and we are now monitoring for continued stability.

Jun 4, 14:37 PDT
Investigating - We are currently experiencing elevated error rates in Synchronous Scoring and Workflows. This affects any event that includes the "return_score=true" or "return_workflows=true" parameter. Asynchronous Workflows and the Score API are unaffected. No data has been lost and all events are being processed.